A letter to delta/nwa

I sent the following note to the delta web site to get some answers to questions that no person I have talked with who works for delta seems to be able to answer…

Dear Sir or Madam,

I missed a connection from Minneapolis, MN to Great Falls, MT.  My flight #nw1823 was late from Washington DC.  I ran across the airport to make the connection.  I ran up to the gate at exactly 9:45pm which was that flight’s scheduled departure time and the plane was just pulling away from the door.

Isn’t there a way for the customer service representatives to let someone know that there is a guy coming to make a connection, possibly a quick phone call from one gate to the other. Also, I am not sure why you did not pay for my hotel room because the weather in Washington seemed fine.  Are there other reasons that you do pay for people’s hotel rooms?  If so, what are they?  And finally,why don’t you have staff meetings?  Your customer service representatives are having a hard time with the things you are making them do  they feel like their opinions have no impact on day to day operations, whatsoever, every one of them I asked anyway.

Sincerely,

Henny Zimer

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3 Responses to “A letter to delta/nwa”

  1. because you are talking about toasters and all they know are grills my friend. The do it because most people are nice and won’t cause a fuss and accept that we have no voice … we learn that in school …

  2. […] so I could get a free plane ticket.  My employer is even going to pay for meals and luggage fees (LUGGAGE FEES???Delta sucks).  I had never been to our nation’s capitol so the trip was a total blast.  I even made an […]

  3. […] so I could get a free plane ticket.  My employer is even going to pay for meals and luggage fees (LUGGAGE FEES???Delta sucks).  I had never been to our nation’s capitol so the trip was a total blast.  I even made an […]

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